Agenda

Hear what's in store for the day ahead from your event host.

Hear how the major themes in automotive right now, namely electrification, distribution and digitalisation have developed over the last year. You’ll hear:

• The impact the shift to electric is having brand loyalty
• How agency models are evolving and what strategies are succeeding
• What the role of the retailer is in the digital era

Following months of research and 80 interviews with leading franchise retailers, industry consultant Glenn Mercer will take you through the findings of a ground-breaking research project into what franchise retailers need to do to succeed in the new normal. In the first of two sessions, he’ll:

• What the new normal for retail is and what challenges franchise retailers need to face and adapt to in the near future
• Look at why there is a need for retailers to get back to basics 
• Explain what areas you need to focus on to mitigate challenges in the current market

Time for a quick break as you consider what you’ve just heard and how it will impact your business.

Following his earlier presentation, Glenn will explain how you can drive profitability through 2025 and beyond. You’ll:

• Understand the difference between inputs (KPIs) and outputs and how inputs drive profitability
• Learn how and which KPIs you should be looking at to ensure you are measuring what matters
• Analyse which KPIs drive the most benefit for your business

Enjoy a bite to eat as you digest what you’ve heard so far.

Our CEO Nathan Coe sits down with Bill Berman, CEO, Pinewood Technologies and former CEO of Pendragon to discuss where retail is heading. You’ll hear:

• How retailers can reshape their operations to successfully navigate the shifting market landscape
• Where digitalisation can bring greater efficiencies to retailer operations
• How AI can fit into the retailer's toolkit

Building on Glenn’s earlier session, this presentation featuring ASE will identify how you can approach measurement and improvement at your business. In this session you’ll:

• Identify a cross-industry set of KPIs that you can apply in your business and that can be benchmarked against the wider industry
• Learn how to calculate your performance against your KPIs and industry benchmarks
• Hear what solutions you can utilise to drive performance against your KPIs

Hear from a panel of franchise retailers as they share their experience of the themes outlined throughout the day. Hear from our panel as they:

• Review how they are addressing the shifts in automotive
• Explain how they measure success and what KPIs they are planning to implement
• Discuss what digital strategies are proving most effective for retail

A summary of what you've heard today